Refund policy

At Rawkus Designs, each item is made to order specifically for you. Because our products are custom-produced on demand, we do not accept general returns or exchanges for reasons such as incorrect size selection, change of mind, or buyer’s remorse.

Please review your order carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us within 14 days of delivery at support@rawkusdesigns.com.

To help us resolve the issue quickly, please include your order number, a description of the issue, and clear photographs showing the problem.

If your claim is approved, we will, at our discretion replace the item at no additional cost, or issue a refund to your original payment method.

Size & Fit

Please review all sizing charts carefully before placing your order. As all items are made to order, we are unable to offer refunds or exchanges for incorrect sizing selections made by customers.

Non-Returnable Items

The following items are not eligible for return or refund: custom or made-to-order products, sale or promotional items, items worn, washed, or altered after delivery.

Lost Packages

If a package is confirmed lost in transit, please contact us and we will work with the shipping provider to investigate and determine an appropriate resolution.

Contact Us

For all refund or return inquiries, please contact: support@rawkusdesigns.com.

We aim to respond within 2–3 business days.